Understand the Swift,

Operational excellence

Swift message transfer service to provide support for more than 11000 financial institutions around the world, systemically significant influence on the global economy;Our customers trust us.As a crucial technology and infrastructure providers, our goal is to ensure that the system can safely and reliably running every day, at the same time, to be vigilant against new threats, kept sensitive to new opportunities.

Our staff of professional quality and professional dedication, long-term investment and technology update plan, watchful of new threats, is to ensure that our day after day, year after year of the most important factors in this challenging commitments were made.

We in terms of the quality of a good reputation is the foundation of user trust Swift;Our reliable performance are proud for us.We continually to invest in technology, security, personnel and processes, to deliver on the promises and achieve operational excellence.

Swift are able to provide the industry the best quality service, is our staff high technical quality, strong ability to work, is that we have a structured, systematic approach to solve the problem, is that we can open response to the crisis, is that our products and services with the industry recognized quality and usability.

Swift excellence in business philosophy into zero risk we respond to the fault of method, and reflect on our established for finance has the high availability solution method.Swift will recover reliable topology structure, software design and a set of combined process specification in a variety of ways, even if unforeseen circumstances, we can continue to run the services provided by the.

In short, we are around the following five major principles into operational risk classification and control:

1. Efficient management, all levels in the company set the direction, to ensure safety and risk control inside throughout the organization is in priority.
2. Confidential information, which is very important to the financial services industry, Swift message transfer in providing security services play a key role.Confidential control can prevent the client packet data was disclosed without authorization.
3. A wide range of integrated control, the control has been implanted in our application, in order to prevent the unauthorized to tamper with a message, and detect destroy message.
4. Message transfer service infrastructure availability and resilience, the Swift for the users of the basic importance.Strict availability control and strict process, which aims to ensure that cash or beyond our service availability;
5. Finally, strict change management process, this ensures that even if the environment is constantly changing, our principles of security will not be destroyed.

innovation

As the financial industry's top technology company, Swift has been correspondent banking security technology, service and standard application in a leading position, has also been promoting the industry to adopt digital solutions (such as electronic data interchange and file transfer).Our technology has broken the old financial system manual processes and low efficiency, error is greatly reduced and the cost, reduce the operational risk.We continue to actively explore new technology brings huge potential and progress.

We continue to update and upgrade our platform, make sure it could be now expected such as customers, has maintained the advanced, powerful, reliable, functional diversification.We increase the innovative features and function, the development of new connecting method, simplifying service, ensuring the safety of the user access.In addition, we according to the demand of the users constantly updating our product portfolio, and cultivate the innovative culture, to ensure zero risk to maintain and upgrade the core of our key products at the same time, provide the market with new products.

In order to provide the best quality products, we in the product research and development of the whole cycle, from the initial stage of product design to final production environment of deployment) takes a set of strict method.Major investments are required to pass through the internal audit, the selection process as well as executives and directors, at the right time, still need to Swift, the board of directors for approval.

Customer support

Swift across all services provided by the control center of technical specialist team 24 hours a day, 7 days a week to monitor and provide support.Through customized service management platform, our support specialists can immediately response to any availability or safety issues, and take the necessary measures to protect customers rely on service.

Swift's customer service department to take similar "all-weather" way, day and night, the use of products and services anytime, anywhere with Swift related problem or questions to help customers.Our video channels based on rich content of online knowledge base to provide numerous little knowledge about "how to do", you can also directly to support analyst questions at any time.

architecture

To maintain the core of world class systems and equipment, is one of the meaning of Swift operational excellence commitment.In order to meet this commitment, we constantly to reinvestment of core infrastructure, in order to further strengthen our security, recovery and reliability.

Our message transfer system is safe, reliable, renewable, based on the distributed processing architecture, complete with built-in redundancy, in order to ensure maximum availability.Our core message transfer platform adopts layered security mode, with a set of security application software development procedure and the first-class hardware based on public key infrastructure (PKI) technology, to ensure that our hosting service to provide finance industry leading security features.

Our core message transmission solutions for the huge investment, to ensure that, within the scope of what we can do that, the solution is not only reliable, renewable, and advanced, powerful, functional diversification, cost-effective and good scalability.Determination in this respect we can from the ongoing, six years of FIN update plan are confirmed, we update our plan by the core message transfer application platform.